Revolution in E-Consultancy: A Decade of Transformation
With technological advancements and global factors such as the pandemic, e-consulting has surpassed the limitations of traditional consulting services by offering more flexible and accessible services, gaining popularity. The article details the evolution of e-consulting platforms during this period, their role during the pandemic, and the increase in their capacity to offer personalized services. Along with future expectations, it emphasizes the revolution created by e-consulting and how it is expected to further ease people's lives in the coming years.
Zeynep KANTAR
Over the last decade, the rapid development of technology and global factors such as pandemics have led to a significant rise in e-consultancy. Traditional consultancy services faced various challenges due to time and place constraints, whereas e-consultancy removed these barriers, offering more flexible and accessible services. The integration of technology, the widespread use of video conferencing applications, and the strengthening of internet infrastructure laid the groundwork for the popularity of e-consultancy platforms.
During this period, many professionals took the opportunity to reach their clients online, offering a wide range of services from psychological counseling to legal advice, education to health services. E-consultancy removed geographical barriers, providing professionals with access to a broader client base. For clients, it also offered convenience and cost savings by allowing them to access needed services from the comfort of their homes.
The demand for e-consultancy services exploded during the pandemic. People sought both mental and physical support during social isolation periods. E-consultancy platforms played a crucial role during this time, ensuring people continued to receive support in various areas such as psychological counseling, fitness training, and dietetics without interruption.
These service models, integrated with technology, increased the capacity to offer personalized services by analyzing user data, which in turn enhanced service quality and boosted customer satisfaction and loyalty. E-consultancy platforms began to use technologies like artificial intelligence and machine learning to further personalize their services.
Today, e-consultancy has become the first choice in many areas, rather than just an alternative. With further development of technology and innovative applications, e-consultancy services are expected to reach and diversify into an even broader user base. This offers significant opportunities for both consulting professionals and service users.
The rise of e-consultancy is a result of the changes brought by the modern age and the innovative business models that align with technology. In the coming years, e-consultancy services are expected to continue revolutionizing accessibility and convenience in human life, leading us towards a more connected, supportive, and innovative future.